FAQ
Getting Started:
I am new, how do I get started?
Sign up for a class before arriving to Athletic Playground, and we look forward to seeing you! We recommend starting with our Intro Offer. Having trouble/Questions? Please email frontdesk@tapgym.com
Can I sign up when I get to Athletic Playground?
No, everyone is required to reserve a spot in class before showing up to Athletic Playground. If you are having issues, please email us for assistance in advance.
Do you have classes for adults?
Yes, any class that doesn't have a top age restriction (for example, ages 16+) is for an adult, sometimes teens are welcome to join.
What should I wear?
Comfortable clothes that you can move in. No jewelry, buttons or zippers for classes using aerial fabrics.
What should I bring?
Non-glass water bottle.
Can I try a class for free?
We don't offer free classes. Single sessions are welcome. We recommend starting with our Intro Offer.
What should I do if I or my child is sick?
If you or your child are sick - Please don't come to Athletic Playground! You may reschedule your classes online up to 1 hour before class start time with no charge. If the 1 hour mark has passed, please Email us before class start time and we can help you reschedule.
FAQ - Pricing:
Can I use my class package/membership toward different classes?
Yes, you can use your class credits for any classes of the weekly classes.
How do I cancel my membership?
If you are able to cancel online yourself, or please email with 14 days advance notice submitted via email to frontdesk@tapgym.com.
Can I share class packages/memberships with my child or another person?
Yes, you can! You will need to email us us in advance which names on the accounts you would like to link, so we can create a pricing relationship between the accounts. This includes your children's accounts.
Can those pricing be used toward workshops/camps?
No. Classes and workshops/camps are different from each other. Each workshop/camp has it's own pricing and cancellation policies that are separate from the tier pricings.
Can I extend my class package?
Yes, it costs $15 for every additional 30 days from the date of the expiration.
Examples:
If you purchased a package that expires on 12/1/22, you can pay $15 to extend the package to 12/31/22.
If you have a membership with credits that expired on 3/1/22, you can pay an extra $15 to extend the classes to 3/21/22.
Can I get a refund?
No refunds. You may share the class package with another person. Email us for assistance.
I need to cancel the class I signed up for, how do I do that?
You can cancel up to 1 hour before class start time with no charge. If you cancel less than 1 hour before class start time you will still be charged. If you are having a difficult time cancelling online, email us at least 1 hour before class start time.
I want to buy a class package, but it is too expensive for me, can I do a payment plan?
Yes, please email us.
This is too expensive for me, do you offer scholarships?
Yes, please fill an adult application here and a youth application here.
FAQ - Information for Parents:
What should my child bring?
Comfortable clothes (no zippers/buttons/jewelry) and a water bottle (not glass). Over the winter it gets cold, consider bringing warm layers that are comfortable to move in.
What is the pick up window?
Please arrive when class ends. If you are more than 10 minutes late, you will be charged $15 per every additional 10 minutes.
Can I bring my child to a different age group?
If your child is less than 6 months younger than the class lower age limit, your child may take a single class and check in with the teacher after the class if it is a good fit to continue.
If your child is older, they can join class for younger students, as long as they are okay with doing the class with the younger children.
Our instructors have the final say in whether or not a kid is a good fit for a different age group.